- Telephones and Audio Conferencing
- CyDesk™ Telephony & Unified Communications Manager
- CyChat™ Instant Message Web Chat Module
- CyConsole™ Intelligent Front Desk
- CyCall™ Multi-Media Outbound & Telemarketing Call Centre
- CyLive™ Intelligent Interactive Voice Response (IVR) Server
- CyQ™ Multi-Media Super Highway Inbound Call Centre
- CyRecord™ Integrated & Flexible Voice Recording
- CyReport™ Business Intelligence Reporting
- CySMS™ Integrated SMS Module
- CyConference™ Extended Conferencing
- CyVoice™ Voice Recognition & Vocaliser Manager
- CySocial™ Social Media Contact Centre Integration
- Cordless Telephones
- Corded Desktop Telephones
- > Telephone Software Applications
- CyDesk™ Telephony & Unified Communications Manager
- CyChat™ Instant Message Web Chat Module
- CyConsole™ Intelligent Front Desk
- CyCall™ Multi-Media Outbound & Telemarketing Call Centre
- CyLive™ Intelligent Interactive Voice Response (IVR) Server
- CyQ™ Multi-Media Super Highway Inbound Call Centre
- CyRecord™ Integrated & Flexible Voice Recording
- CyReport™ Business Intelligence Reporting
- CySMS™ Integrated SMS Module
- CyConference™ Extended Conferencing
- CyVoice™ Voice Recognition & Vocaliser Manager
- CySocial™ Social Media Contact Centre Integration
- Telephone Systems
- Audio Conferencing
- Rugged Mobiles Phone Range
CyReport™ Business Intelligence Reporting
What are Business Intelligence (BI) applications? The CyTrack BI suite is a set of applications that deliver historic and current information on business communications, supporting better business analysis and decision making.
All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal. The old adage of ‘what gets measured gets managed’ continues to apply today and it is through measuring performance that businesses can ensure they meet these critical benchmarks.
- Service/Performance Monitoring
- Powerful Business Intelligence Suite for reporting, analysis and escalations
- Compatible with most telephony platforms
- Web based client
- SQL database architecture & SQL Reporting Services reports architecture
- Powerful Carrier Tariff interface
- Directory and Information Services
- Serial & IP call logging
- Over 200 powerful reports for system performance, service levels, grades of service and agent/team evaluation
- Integration to other CyTrack modules & third party applications
- Automatic Scheduling of reports to print, email or file (CSV, PDF, Excel)
- Self Configurable web Dashboards with real time graphs, speedometers and charts including multimedia alerts to screen, e-mail or SMS based on thresholds
- Logging, reporting and playback of optional CyRecord™ call recordings
- Multi-user and Multi-site Support
- Account Code Tracking for Project/Item Billing
CyReport consists of 4 specific applications:
CyReport™ provides your business with the means to collect, report and analyse on your telephone system. From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport™ provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from.
- CyReport Limited/Premier/Ultimate: SQL based data warehouse & reporting service that stores and reports on information collected from telephony platforms, contact centres and other CyTrack applications such as CyDesk and also voice recording with CyRecord.
- CyReport ACD: integrates with select telephony platform Automatic Call Distribution (ACD) systems, providing real time statistics on agents & queue groups. The powerful CyReport SQL database enables access to a wide range of Telephone Call Accounting and ACD Reports.
- CyReport Hospitality: a vertical solution for the hospitality industry that provides a simple hotel/motel front desk interface for check-in/check-out and bill preview. Additional features provide for miscellaneous charges and custom rating of calls per customer segment.
- CyReport Service Bureau: a vertical solution for the serviced office environment that enables reporting & billing for multi-tenanted physical & virtual office environments
CyReport ACD, Premier & Ultimate are also equipped with the Business Intelligence Dashboard - a web based, real time dashboard screen and threshold alerting service that is user configurable.
When CyReport is utilised in conjunction with applicable CyTrack Unified Communications and Unified Contact Centre applications, your business is accessing the latest in technology solutions for Business Intelligence, delivering real-time alerting as well as trend reporting.
Key Business Benefits:
- Measure and Improve Staff Efficiency, Productivity & Customer Service
- Increase Profitability by Tracking & Controlling Telecom Costs
- Better Profitability through Accurate Customer/Project Billing
- More Accountability due to Divisional Cost Allocation
- Better KPI Management leading to Enhanced Contact Centre Service Levels
- Increase Customer Loyalty & Satisfaction by Automating Serviced Office Operations & Billing Functions
- Manage your Key Business Metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts
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CyReport Limited/Premier/Ultimate
CyReport ACD
CyReport Hospitality
CyReport Service Bureau |
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Powerful Carrier Tariff Interface We pride ourselves on providing one of the most powerful and simple carrier and tariff interfaces available. True cost reporting that can be updated by the user, without requiring expensive facilities management, support contracts and central provider update management. Telephone Data collection can be achieved via a serial or IP interface from over 350 supported telephony platforms. |
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CyReport Business Intelligence Dashboard & Alert Management Centre is here! Whether you need Telephone Call Accounting statistics, or Call Centre Real Time information for a wallboard, CyReport BI Dashboard has the answer; a user-configurable interface that lets YOU control what YOU want to see. You design your own business intelligence centre and then create thresholds and targets. It is simple to use and it gives you complete control on how you are alerted when those targets are reached! |
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CyReport™ downloads:
CyDesk™ can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications.
Transfer calls, or bring colleagues into a conference call—all just by right click as shown here. Busy Lamp Fields and Speed Dials all make managing your telephone calls easier.
CyCall™ is the most affordable professional Tele-Marketing & Outbound Management & Reporting system for all businesses.
CyTrack® CyLive™ is a powerful Interactive Voice Response (IVR) Engine and Management Module designed to offer very sophisticated features.
Connect your customers and partners swiftly and efficiently with your best team members to service the call.
A powerful/flexible Voice Recording Solution with optional integration to desktop applications such as Outlook or your CRM/Database, Access and many other Windows Based Applications.
