CyTrack® CyLive™ is a powerful Interactive Voice Response (IVR) Engine and Management Module designed to offer very sophisticated features with a user configurable interface that uniquely provides a IVR designer tool in a flow chart design.
Key Business Benefits:
Typical Functionality & Applications:
|CyLive™ Intelligent Interactive Voice Response (IVR) Server|
CyLive™Designer Tool - CyLive™ provides a sophisticated Client/Server Architecture that allows IVR and call-flow scripts to be designed in a graphical user interface that shows the steps in a flow chart manner.
The CyLive™ Designer Tool has been created so that users who wish to create and/or modify their own IVR and call-flow plans can do so in a simple to learn rapid development environment. No special development experience is required and the interface works in a flowchart interface.
Simple to recognise icons, with icon description and/or step function can be toggled on/off for audit and testing purposes.