All the modules include SMS functionalities, whether for customer service such as SMS Call-Me, Tele-Marketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members. It’s quick, easy and manageable. CySMS™ provides efficient and directed means of communicating with your partners and clients via SMS.
Key Business Benefits:
|CySMS™ Integrated SMS Module|
Inbound SMS Queue Management & Routing with CyQ™
So what happens if you have multiple outbound bulk SMS campaigns within CyCall? Maybe one is sales related for a special new product offering, while another is for those clients whose account is in arrears and another is for confirmation of attendance to your upcoming expo.
You don’t want your accounts team getting a call-back request for your new sales product, while your sales team are getting accounts issues. Well it’s easy, with our Inbound SMS Queue Management & Routing using CyQ. Not only can you manage which department each SMS goes to, but also to whom it goes by using our integrated SMS skills based routing.
Now you can feel comfortable that all inbound SMSs will reach the correct person, meaning requests get answered in a timelier manner, making your whole business more efficient.