- Ericsson-LG Phonetage
- Ericsson-LG Ez-Attendant
- Ericsson-LG NMS
- CyDesk™ Telephony & Unified Communications Manager
- CyChat™ Instant Message Web Chat Module
- CyConsole™ Intelligent Front Desk
- CyCall™ Multi-Media Outbound & Telemarketing Call Centre
- CyLive™ Intelligent Interactive Voice Response (IVR) Server
- CyQ™ Multi-Media Super Highway Inbound Call Centre
- CyRecord™ Integrated & Flexible Voice Recording
- CyReport™ Business Intelligence Reporting
- CySMS™ Integrated SMS Module
- CyConference™ Extended Conferencing
- CyVoice™ Voice Recognition & Vocaliser Manager
- CySocial™ Social Media Contact Centre Integration
- SoHo
- Data Switches
- > Software Apps
- Ericsson-LG Phonetage
- Ericsson-LG Ez-Attendant
- Ericsson-LG NMS
- CyDesk™ Telephony & Unified Communications Manager
- CyChat™ Instant Message Web Chat Module
- CyConsole™ Intelligent Front Desk
- CyCall™ Multi-Media Outbound & Telemarketing Call Centre
- CyLive™ Intelligent Interactive Voice Response (IVR) Server
- CyQ™ Multi-Media Super Highway Inbound Call Centre
- CyRecord™ Integrated & Flexible Voice Recording
- CyReport™ Business Intelligence Reporting
- CySMS™ Integrated SMS Module
- CyConference™ Extended Conferencing
- CyVoice™ Voice Recognition & Vocaliser Manager
- CySocial™ Social Media Contact Centre Integration
- Ericsson-LG iPECS
CySMS™ Integrated SMS Module
All the modules include SMS functionalities, whether for customer service such as SMS Call-Me, Tele-Marketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members. It’s quick, easy and manageable. CySMS™ provides efficient and directed means of communicating with your partners and clients via SMS.
- Add SMS functionality to your CyTrack modules
- Integrates with most CRM packages (requires CyDesk)
- SMS Message editor
- Standard Message Templates management
- Bulk SMS from CyCall™ & option to link replies to call backs via our CyQ™ Multimedia Inbound Call Centre Inbound SMS Queue Management & Routing with CyQ™
- SMS alerts via CyQ™ and CyReport™
- Customised functionality and services on request
- Server based SMS solution
- Only requires an Internet connection
- Simple monthly billing plans
- Aggressive rates for small to bulk users
- Usage & Billing Reports available
Key Business Benefits:
- SMS from your desktop to team colleagues out on the road - simply from your desktop
- Reach all your clients with SMS marketing mail-outs directly from your database or CRM
- Create Auto-Callbacks from SMS responses
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Route SMS replies and requests to service & sales staff according to skills, using our skills based routing functionality
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Inbound SMS Queue Management & Routing with CyQ™
So what happens if you have multiple outbound bulk SMS campaigns within CyCall? Maybe one is sales related for a special new product offering, while another is for those clients whose account is in arrears and another is for confirmation of attendance to your upcoming expo. You don’t want your accounts team getting a call-back request for your new sales product, while your sales team are getting accounts issues. Well it’s easy, with our Inbound SMS Queue Management & Routing using CyQ. Not only can you manage which department each SMS goes to, but also to whom it goes by using our integrated SMS skills based routing.
Now you can feel comfortable that all inbound SMSs will reach the correct person, meaning requests get answered in a timelier manner, making your whole business more efficient. |
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CyDesk™ can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications.
Transfer calls, or bring colleagues into a conference call—all just by right click as shown here. Busy Lamp Fields and Speed Dials all make managing your telephone calls easier.
CyCall™ is the most affordable professional Tele-Marketing & Outbound Management & Reporting system for all businesses.
Connect your customers and partners swiftly and efficiently with your best team members to service the call.
The CyTrack BI suite is a set of applications that deliver historic and current information on business communications, supporting better business analysis and decision making.
